This documentation applies only Turris OS 3.x that is no longer present in newly sold routers. The new documentation is located at https://docs.turris.cz/.
This short manual will take you through the recommended steps, when reporting an error. Following these instruction should help to make your contact with customer support as fast and easy as possible.
If you come across an error and it is possible not to reboot the router, please don't reboot it before sending us the logs. All logs are saved in the router memory and they will be erased, if you reboot.
If you have rebooted the router already, let it gather some data first. Logs from a freshly rebooted router, which have been downloaded before the occurrence of the error, usually don't help us to identify the cause of the error.
If you use the Foris interface to maintain your router, please send us logs from the page called Diagnostics. The modules, which are usually the most interesting for us are
network. If the nature of the problem suggests that other modules could also be useful to us, also check them. The required logs will be downloaded if you click
Then you are probably a Turris 1.0 or 1.1 user and the router has the old version of the Turris OS. When you contact customer support, please don't forget to tell us the which version of Turis OS you are using (Foris → About) and tell us about any problems with automatic updates.
If you are a more experienced user and you have set up SSH access, please send us the following data:
Technical support is available under firstname.lastname@example.org.